PwC Survey results: out of the back office and into the value chain

Compliance Transformation 2025+

Compliance Transformation 2025+
  • September 09, 2024
Alexandra Burns

Alexandra Burns

Partner, Leader Financial Services Risk Consulting & Internal Audit, PwC Switzerland

Richard Thomas

Richard Thomas

Partner, Risk Consulting, Risk Consulting Leader TIS (Trade, Industry, Services) and Internal Audit, PwC Switzerland

The compliance function is undergoing fundamental change across all industries

Companies in the D-A-CH region are confronted with a multitude of new challenges such as geopolitical crises and wars, pandemics, inflation, and economic instability. The dynamics of regulatory requirements. The highly dynamic regulatory environment presents another major challenge. The question remains as to how the compliance function is reacting to this polycrisis and anticipating future challenges. Within our study on compliance transformation, we address questions like these and others.

In this study, we examine the compliance transformation based on seven characteristics. The starting point in the expended area of responsibility of the Compliance Officers: as manager of a broad and dynamic portfolio of topics, Compliance Officer is becoming a portfolio manager who is involved in the core processes of the value chain, especially to manage newly emerging topics. Compliance is developing into a Business Enabler.

Risk orientation is the key principle of Compliance Management. It enables a focus on the essentials – and at the same time obliges accordingly. New liability risks arising from new regulations have therefore led to a transformation of corporate compliance over the last five years.

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84%

confirm that the compliance function is increasingly developing into a business enabler for new business models and products.

9 in 10

confirm that the scope of their CMS has expanded significantly over the past five years.

The study at a glance

The study results indicate that, whether in response to new liability risks or driven by its own ambition, the compliance function is undergoing fundamental change across all industries. What’s most interesting is the question of the cause or driver of this compliance transformation. Risk orientation keeps compliance management on the move and fosters a compliance function that evolves along with new business models. The Compliance Officer is becoming a portfolio manager who is involved in the core processes of the value chain, especially managing newly emerging topics.

In this study, we examine this compliance transformation on the basis of seven characteristics: 

Transformation Characteristic 1

The Compliance Officer is becoming a portfolio manager of strategic importance
The Compliance Officer’s changing responsibilities are the defining characteristic of the compliance transformation and form the basis for the other features.

Transformation Characteristic 2

Corporate compliance assumes responsibility in ESG management 
Based on the risk situation, the compliance function is increasingly involved in ESG issues.

Transformation Characteristic 3

Corporate compliance is involved in safeguarding product management 
Here too; the risk situation is bringing about greater involvement of the compliance function.

Transformation Characteristic 4

Compliance is evolving from a reactive, controlling function into a proactive, business-critical function
New compliance issues, new risks. A culture of integrity in which employees proactively address risks is a key success factor.

Transformation Characteristic 5

Workforce Transformation – from focused specialists to agile, multidisciplinary teams 
New compliance topics require a qualified and expanded compliance team aligned with the risk profile of these topics.

Transformation Characteristic 6

Digitisation is both a risk carrier and an effective compliance instrument 
Digital solutions support the effective and efficient management of the new portfolio of topics. They are also essential for user-friendliness (compliance user experience).

Transformation Characteristic 7

Integration of management systems 
A growing portfolio of topics is increasing the number of interfaces to other management systems. The integration of these systems is becoming a key success factor.

>75%

of the participants have a compliance ambition that goes beyond purely Legal compliance.

45%

report that the number of compliance employees has grown significantly over the past five years.

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The methodology

The current results are based on a survey of a large number of companies from eight industries (Automotive, Energy, Utilities and Resources, Financial Services, Industrial Manufacturing, Retail & Consumer, Technology and Telecommunication, Pharmaceuticals and Life Science and Other), who have participated in the study since April 2023. The number of participants is constantly increasing.

Contact us

Alexandra Burns

Partner, Leader Financial Services Risk Consulting & Internal Audit, PwC Switzerland

+41 58 792 46 28

Email

Richard Thomas

Partner, Risk Consulting, Risk Consulting Leader TIS (Trade, Industry, Services) and Internal Audit, PwC Switzerland

+41 79 816 27 00

Email

Birgit Gallus

Director, Risk Consulting, Compliance and ESG, PwC Switzerland

+41 79 150 75 59

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Martin Schnatenberg

Director, Risk Consulting, Compliance and Product Compliance, PwC Switzerland

+41 58 792 19 74

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Maja Giger

Senior Manager, Risk Consulting, Compliance Assessments and Strategy, PwC Switzerland

+41 79 663 83 55

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Michka Guerrier

Director, Risk Consulting Leader Western Switzerland, PwC Switzerland

+41 58 792 24 79

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Fabienne Wikler

Senior Manager, Financial Services Risk Consulting, PwC Switzerland

+41 78 666 97 79

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