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Insights, strategy and solutions so you can deliver real impact—faster
Government and public sector
- 4 items
New solutions for the public sector
The Swiss public sector faces mounting demands—digitalisation, urbanisation, and ecological challenges grow ever more complex. Modern digital services call for agile organisations, strategic transformation maps, and adept data management, all with an unwavering focus on people.
Our network of experts with deep industry expertise guides you in embracing transformation, optimising operations, and harnessing technology—turning vision into reality.
Philipp Roth
Lead Partner, Government and public sector, PwC Switzerland
How we can help
Transformation
As a public sector manager, you’re faced with some momentous challenges. You need to make your administrative practices more flexible, carry out complex transformations of your operating model, use new technologies and protect sensitive data. At the same time, you need a targeted approach to develop your organisational culture, your employees and yourself. We help you master these tasks and shape change in your industry for the long term – drawing on our many years of experience, our tried-and-tested services and our broad network of experts, both in Switzerland and worldwide.
Unsere Experten
Sustainability
Global warming, water shortages, a scarcity of raw materials, health problems, migration, conflicts – the list of problems caused by climate change is long, and is getting longer every year. First and foremost, sustainability doesn’t only refer to environmental issues, but also includes social and governance components (ESG). The demand for ESG-compliant behaviour also requires sustainable solutions from the public sector. This is essential in order to meet the increasing demands of citizens and other stakeholder groups. Through our experience and our active approach, we help you make the most of the potential offered by sustainability and further develop your organisation in all areas involving ESG.
Unsere Expert:innen
Data & analytics
We help you transform data into actionable insights and automate processes to drive efficiency and innovation. Our comprehensive data management services ensure that your data is accurate, accessible and high quality in order to support your business decisions. We use advanced data analysis to uncover trends and opportunities that give you a competitive advantage. Our artificial intelligence and intelligent automation solutions also streamline your processes, reduce costs and enable your team to focus on what matters most – growth and innovation. Harness the full potential of your data and lead your organisation into the future.
Unsere Expert:innen
Artificial intelligence
New technologies are making their presence felt in all areas of life. Not only are they changing how the economy and the public sector work, but above all how you as an industry player create added value. In recent years, generative artificial intelligence and immersive technologies like augmented reality and virtual reality have proven to be particularly promising. In some areas, they offer practical solutions to major social and economic problems. We’ll show you how much value you should place on these technologies in a public sector context, and give you comprehensive support – from generating ideas through to the piloting and implementation stages.
Unsere Experten
Employer branding
The shortage of skilled workers is affecting all sectors, and the public sector is no exception. It’s becoming increasingly difficult for you as a manager of a public authority to fill job vacancies. As a result of the growing staff shortage, there’s a risk that the provision of public services will decline in terms of performance and quality. That’s why we’ll show you how you can use targeted employer branding to promote the well-being of your employees, increase their willingness to perform, create an inclusive and integrative working environment and position yourself as an attractive employer organisation. This way you can position your organisation for the work of the future and tackle the shortage of skilled workers head on.
HR transformation
An HR strategy is considered successful when it works hand in hand with your organisational strategy while simultaneously helping you achieve your employees’ goals. This means that your HR department has to keep on moving forward and adopt the overarching HR strategy. We help you review your HR strategy in detail and readjust or further develop it where necessary. We also support you with any questions you may have about HR technology. Here you can rely on our expertise on matters ranging from technology fitness and strategy all the way through to integrating new applications into existing infrastructures or cloud solutions and how to implement new systems consistently.
Unsere Expert:innen
Cloud solutions
Cloud computing is considered the driving force behind the digital transformation. What’s more, cloud computing offers tremendous opportunities for a public sector organisation like yours to rethink and reinvent your approach to service delivery and improve your operational efficiency as well as your productivity. This is because investing in cloud technologies creates new ways of interacting with your stakeholders. Very few public and semi-public companies have taken advantage of this opportunity so far. We can help you change this situation for your organisation, build a future-oriented cloud infrastructure using your own resources and let society share in this added value.
Unsere Experten
Cybersecurity & data protection
The digital transformation and the omnipresence of cyberspace pose a threat to a lot of people and companies, since they permeate all areas of life and result in major changes to the way society works. In addition, incidents of online fraud such as cyberattacks are rapidly increasing. We believe that technologies related to digitalisation offer unique opportunities, provided that the risks and challenges that come with them are adequately addressed. That’s why we provide your public sector organisation with experience, creativity and technology. Our cyber team will show you how to cleverly combine cybersecurity, resilience and compliance, whether in strategy development, execution, day-to-day operations or crisis management.
Unsere Experten
Forensic services
Some of the core elements of your work as a law enforcement or government agency include court-admissible reports, digital evidence integrity and transparent investigations. These help you solve crimes, prove wrongdoing or initiate strict legal proceedings. This is where you can rely on our forensic services. We help you deal with unexpected and sensitive issues and actively strengthen the resilience and effectiveness of your processes and controls. Our eDiscovery and computer forensics team will help you identify, secure and analyse digital evidence using the latest technologies and AI tools.
Unsere Experten
Partner and Forensic Services and Financial Crime Leader, Zurich, PwC Switzerland
+41 58 792 17 60
Governance, risks & compliance
When it comes to risk, you want to make informed decisions, achieve strategic goals and meet the expectations of your stakeholders. To do this, you need a solid governance structure in place. Our teams of experts will help you clarify responsibilities, take effective measures and set up a timely reporting system. We’ll also show you how to identify threats at an early stage and address them in a way that safeguards both the strategy of your organisation as well as its different interests. To ensure exemplary compliance, we help you adhere to national and global laws, regulations, industry standards and company policies.
Unsere experte
Digital & smart government
One of your most difficult jobs as a manager of a public authority or public company is making the right decisions. Our digital and smart government experts will help you make the most of new data collection methods such as the Internet of Things and Big Data, as well as advanced data analysis and visualisation tools for better strategic and operational decisions. They’ll explain how you can base your organisation’s leadership and strategy on a broad coordination process and prioritise your goals and investments. They’ll also show you how to design effective measures and implement them successfully.
Unsere Experten
SAP S/4HANA
With demographic change and the digitalisation of society, there are growing demands on your organisation when it comes to responsiveness and your digital capabilities. With S/4HANA, SAP is picking up on this development. SAP’s state-of-the-art platform enables you to handle complex administrative tasks faster and more efficiently thanks to accelerated data processing. Our SAP team supports you in the transformation from SAP ECC to S/4HANA, from analysing your needs and defining the right approach through to its successful implementation. If you’re already using SAP S/4HANA, we’ll show you how to fully exploit the enormous potential of this application and open up new perspectives.
Unsere Experten
Sander Taschi
CIO services, IT transformations
We support IT organisations in responding to new market requirements, offering efficient services to citizens and implementing regulatory requirements. We optimise governance structures according to the HERMES standard, with customised IT strategies and flexible operating models. Our approach, which is based on IT maturity assessments and technology assessments, ensures increased efficiency and adaptability as well as clear responsibilities. We use an integrated enterprise architecture approach to help IT organisations select suitable technologies, and we support their transition to new technologies in line with their IT strategy.
Unsere Experten
International development
In most areas of public service, the relevant institutions of the Swiss state are closely networked with their counterparts abroad, for example in transport, law enforcement, environmental issues and tax law. Our multicultural team helps you, as a public sector organisation, create transparent, effective and efficient systems and procedures across the entire development process. From Geneva – our strategic location in the vicinity of some of Europe’s most dynamic economic regions – we give you access to our extensive network. We provide you with global solutions using local resources that have an immediate impact on the ground.
Unsere Experten
Indirect taxes & value added taxes
What is the input tax deduction for investments in the community? These and similarly complex tax issues are increasingly occupying public administrations. Our VAT team has obtained a landmark ruling from the Swiss Federal Supreme Court for a municipality in the canton of Zurich. According to the ruling, municipalities, cities and cantons can claim input tax from the Federal Tax Administration on investments which have already been made that have resulted in taxable income. This also opens up VAT opportunities for new investments. Our experts across Switzerland will help you implement regulatory changes so that you can ease the burden on your operations.
Legal
Your public organisation has to comply with countless laws and standards. What’s more, you need to minimise the legal risks of your work. We’re by your side, ready to help with a wide range of legal services. This includes advice in areas such as employment and contract law, support in complying with regulatory requirements and the design of public-private partnerships (PPPs) as well as other issues at the interface between public and private law. If you need support in an area that isn’t mentioned above, please talk to us about your requirements. We can find a suitable solution for every issue.
Public procurement
The Federal Act on Public Procurement (BöB) and the Intercantonal Agreement on Public Procurement (IVöB) place high demands on your procurement system. No matter whether it’s furniture, software or services, each product group requires specialist knowledge of the respective field as well as the procurement processes. In addition, new demands, such as sustainability and its integration into the catalogue of requirements, increase the complexity of your procurement processes. We accompany your team through the entire procurement process, whether it’s deciding on the best procedure, performing the market analysis, evaluating suitable suppliers or selecting the supplier.
Unsere Experten
Performance review
Just like in the private sector, there are increasing demands in the public sector to deliver more with the same resources, i.e. to work more efficiently and effectively. This demand becomes more acute during times when finances are strained. It usually requires adjusting processes, infrastructures and organisational structures as well as dividing roles and tasks. To achieve this, you must be able to rely on a sound analysis, which may include a performance review. We adapt tried-and-tested methods to your individual needs and ensure that your project can be implemented both comprehensively and efficiently.
Unsere Experten
Managed services
The shortage of skilled workers in the public sector is also becoming more of an issue. It’s becoming increasingly difficult to fill vacancies. Managed services can be used to ensure that staff shortages don’t lead to a reduction in the performance and quality of public service provision. This covers the entire service spectrum. Services can be procured, ranging from HR processes (e.g. payroll), finance processes (e.g. accounting) and tax processes through to risk and compliance processes. Contact us to develop tailor-made solutions based on your requirements.
Unsere Expert:innen
Finance transformation
The finance function in the public sector is now more complex than ever. As a CFO of a public administration, you need to increase efficiency, reduce costs and create added value in order to achieve your financial goals and increase the effectiveness of your organisation. At the same time, it’s important to meet regulatory requirements such as IFRS17 and make the best use of existing investments. Using a comprehensive approach, we’ll show you how to introduce innovative technology, optimise your financial processes and save costs – in other words, how to drive forward the transformation of your finance function.
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