Innovation in data management

Master Data Chatbot

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  • Blog
  • 5 minute read
  • 11/07/24

In today’s fast-paced business environment, effective data management is crucial yet increasingly costly. Purchasing and sales staff in global enterprises often spend countless hours manually inputting hundreds of business partner details into SAP and other ERP systems every week. 

Tim Müller

Tim Müller

Manager, Advisory, PwC Switzerland

This tedious process is not only time-consuming, but also inefficient and prone to errors. Poor data quality, complex business partner creation, typos, missing information, and manual data cleansing are just some of the challenges. In addition, lack of immediate support, training shortfalls, and inefficient information retrieval further complicate the workflow. It’s clear that a more streamlined and efficient solution is essential.

That’s why we developed the Master Data Chatbot, an AI assistant for master data governance. It optimises data health by ensuring improved data quality and consistency, significantly reducing data processing errors. Users will experience greater empowerment and easier adaptation, leading to higher operational efficiency. In addition, the chatbot provides quick access to relevant information, streamlines your data management processes, and increases overall productivity.

“Our aim was to design a chatbot that would not only increase time efficiency and improve data quality, but also add an element of fun to the process of entering and managing master data of business partners.”

Tim MüllerManager, Advisory, PwC Switzerland

Using GenAI, we built the Master Data Chatbot to pave the way for efficiency, accuracy, and innovation in data management.

Imagine this: With the power of our revolutionary Master Data Chatbot, you can effortlessly automate tedious data entry tasks, reducing manual effort by 80% and significantly improving data accuracy. Here’s how it works

The Master Data Chatbot revolutionises data management by automating the collection of data such as names, addresses, tax numbers, and credit ratings from high quality data sources like CDQ, Google Maps, Moody’s and others. Through intuitive chat interactions, it enables you to effortlessly manage data entry and maintain accuracy in your SAP Master Data Governance (MDG) system. Seamlessly integrated through the SAP Business Technology Platform (BTP), the bot provides data management and cleansing, chat-based change request approvals, and predictive data insights.

What’s more, the Master Data Chatbot is versatile and can be used with a wide range of tools. While initially designed for SAP MDG, it’s also compatible with other SAP products or CRM systems.

If you are interested in a live demo please reach out to one of our experts.

Contact us 

Start transforming your data governance today. 

Tim Müller

Manager, Advisory, Zürich, PwC Switzerland

+41 58 792 25 09

Email

Dinesh Purushothaman

Director, Technology Consulting, Supply Chain Management, Basel, PwC Switzerland

+41 58 792 55 02

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Murugananth Chockalingam

Partner, Advisory, Basel, PwC Switzerland

+41 58 792 4633

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