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Philipp Roth
Lead Partner, Government & Public Sector, PwC Switzerland
Philipp Rosenauer
Partner Legal, PwC Switzerland
Artificial Intelligence (AI) is poised to revolutionise many facets of public life, from healthcare and education to transportation and defence. As the public sector moves towards digital transformation, it is essential to evaluate how AI can help improve operational efficiency, citizen experience and decision-making processes, while also understanding and mitigating the associated risks. From streamlining administrative processes to enhancing citizen experiences, AI offers promising opportunities for the public sector.
«The era of AI in the public sector is here and its potential to improve public services is vast»
Artificial Intelligence is a complex and hot topic. Do you have any questions? We are here to help you.
The increasing use of AI in public services is not without challenges. Some risks include:
To mitigate these risks, public authorities can develop a framework such as Responsible Artificial Intelligence (RAI), developed within PwC. This framework would implement various responsible practices, such as:
Successfully implementing AI in public services requires a strategic and thoughtful approach. Here are some practical tips for public authorities:
The era of AI in the public sector is here. Its potential to improve public services is vast, and with careful planning and strategic implementation, it can be harnessed effectively. However, as with any powerful tool, the key lies in understanding its use, addressing the risks, and guiding its application ethically and responsibly. It’s about using AI to create a more efficient, responsive and citizen-centric public sector while ensuring privacy, fairness, transparency and accountability.
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Partner, Leader Digital Assurance and Cybersecurity & Privacy, PwC Switzerland
Tel: +41 58 792 84 59