Latest insights on HCP and patient engagement for European and US companies to thrive and innovate

Unlocking China’s pharma market

Unlocking China’s pharma market
  • Insight
  • 10 minute read
  • 27/02/24

Why is China important?

As a multinational pharmaceutical company, venturing into the Chinese market isn’t just an opportunity, but a necessity for several compelling reasons:

  • Large and growing market: China’s significant and ageing population, estimated to be about 1.41 billion in 2021, presents a substantial market for pharmaceutical companies. By 2050, approximately 26% of China’s population, or around 366 million people, will be over 65 (Source: World Population Prospects 2022 by the United Nations). This demographic shift emphasises the growing need for healthcare and pharmaceutical products, highlighting China’s importance as a market for multinational pharmaceutical companies.
  • Rapid economic growth: China’s rapidly growing economy is expected to lead global economic growth. Its GDP growth, forecasted at an average of 4.4% from 2022 to 2030, surpasses that of the US and EU. This growth suggests a significant increase in healthcare spending, enhancing access and affordability, and expanding the customer base for pharmaceuticals.
  • Innovation and R&D opportunities: China is emerging as a key player in pharmaceutical R&D, with its R&D expenditure reaching 2.4% of its GDP in 2020. The government’s active encouragement of healthcare innovation offers companies opportunities to develop and test new drugs in this dynamic market.
  • Government support: The Chinese government has been reforming drug approval processes, reflecting its commitment to healthcare innovation. In just the first half of 2023, 24 innovative drugs were approved for market launch, showcasing a streamlined approach to medical product review and approval.

Why is understanding China crucial?

Distinct from the familiar terrains of Europe and the US, China presents a rapidly evolving landscape, brimming with unique challenges and prospects. The market dynamics here are shaped by China’s unique business models, deeply rooted in its specific cultural and healthcare ecosystem, and demand-tailored strategies. The digital infrastructure and IT landscape are advanced, necessitating adaptation to local digital platforms and technologies. Additionally, the Chinese government plays a pivotal role in healthcare, influencing policy, regulation and public health initiatives. Understanding these aspects is crucial for successful market penetration, compliance and leveraging the substantial growth opportunities in this dynamic market.

What is PwC’s latest view?

To help companies better understand China’s transformative trends in healthcare, PwC Strategy& is pleased to share our latest insights into China’s healthcare market, blending our own rigorous analysis with observed market trends, particularly in HCP and patient engagement. This allows us to offer a unique perspective, combining our strategic expertise with real-world market dynamics. The findings are invaluable for European and US pharma companies seeking to expand their footprint, innovate and stay competitive in the Chinese pharmaceutical sector. Here are the key insights distilled:

There’s a significant transition in HCP behaviours driven by post-pandemic-related guidelines and regulations, as well as internal demands for more effective, engaging and compliant ways to continue professional development and peer interaction. This shift is shaping a new landscape for medical engagement and communication in China.

  1. Hybrid engagement model: In China, healthcare professionals (HCPs) have adapted to a hybrid model of online and offline engagement, with distinct preferences for each. Offline meetings and events are favoured for in-depth discussions on topics like standardised treatments, guideline updates, clinical research and product detailing. Meanwhile, online platforms are preferred for peer-to-peer information exchange, allowing HCPs to share insights and experiences more informally and flexibly.
  2. Active learning and peer engagement: Chinese HCPs are increasingly valuing active learning methods like online courses and proactive engagement, such as peer-to-peer communication and producing academic content. This behavioural shift reflects a growing preference for interactive and self-directed learning experiences in the healthcare community.
  3. Embracing omni-channel approaches: Chinese HCPs are increasingly utilising integrated platforms like WeChat for information and learning. However, pharmaceutical companies risk limited access to HCP behaviour data if they over rely on these third-party platforms. This scenario presents an opportunity for leading pharmaceutical companies to consider developing more multifunctional omni-channel strategies to better understand and engage with HCPs.

The Chinese patient population is becoming more proactive and discerning in its healthcare choices, driven by technological advancements and shifting societal attitudes towards health and wellness. These changes are prompting healthcare providers and businesses to rethink and adapt their strategies to meet these emerging needs effectively.

  1. Increased demand for drug accessibility: Due to value-based purchasing (VBP) policies and medication listing restrictions in hospitals in China, patients are seeking more convenient access to medications, including a broader range of options, affordability and simpler processes. In response, the national government is promoting both online and offline pharmacies, with local governments working on lifting the restrictions and optimising the drug selection system, allowing hospitals to choose medicines more reasonably, introduce innovative drugs and meet the diverse needs of patients.
  2. Call for holistic disease management: There remains a substantial disparity between hospital-based medication and providing a holistic patient-centred solution. Patients require comprehensive disease management, encompassing lifestyle interventions and meaningful changes to foster overall well-being. Taking T2DM (Type 2 Diabetes Mellitus) as an example, patients are seeking more comprehensive and continuous care solutions. This includes a desire for regular monitoring, personalised treatment plans and support systems to manage their health effectively over time.
  3. Rising voice from patients: By December 2022, 363 million Chinese people had embraced Online medical services. Two notable trends have emerged: a growing demand for reliable information sources in the digital age and the increasing influence of patient groups in China, empowered by Internet-driven social media. These groups are shifting from passive recipients of treatment to active voices, mirroring developments in Europe and America.

The healthcare industry in China is increasingly adopting innovative, patient-centred approaches to the 5 ‘A’s: ‘awareness’, ‘availability of prescription’, ‘accessibility’, ‘affordability’ and ‘adherence’, such as utilising social media for patient education and offering personalised digital health services. They’re also exploring novel payment methods such as performance-based agreements and subscription models to improve drug affordability. Furthermore, collaborative efforts among pharmaceutical, technology and healthcare companies are fostering advancements in treatment, patient engagement and healthcare service delivery.

Innovative business models

What opportunities exist within China's healthcare sector?

Below, we’ve highlighted three intriguing cases to illustrate the breadth and depth of strategic opportunities within China’s healthcare sector. The first case showcases PwC’s direct involvement as a consulting service, where our expertise and strategic guidance have played a pivotal role. The subsequent two cases, although not directly involving our consultancy, stem from PwC’s extensive network and are shared here to enrich our audience’s understanding of the market. These examples reflect both our hands-on experience and our commitment to staying connected with the latest market trends through our network. We believe that sharing these cases will offer valuable insights and inspiration for navigating the complexities of the Chinese healthcare landscape.

Social medial platform for patient education and identification

The depression rate in China has risen to 4.2% in recent years, doubling from 2.1% in 2020, highlighting increasing mental health concerns. However, treatment is limited, with only 9.5% of those with depression receiving any treatment and just 0.5% receiving adequate care. Contributing to low treatment rates are lack of awareness, stigma, fears over privacy and social prejudice (Source: Lu J, et al. Prevalence of depressive disorders and treatment in China: a cross-sectional epidemiological study. Lancet Psychiatry. 2021 Nov 8(11):981-990). To address this, PwC advised a pharmaceutical company to partner with social media platforms to identify high-risk individuals, disseminate mental health information, offer self-diagnosis tools and recommend treatment options. This approach aims to improve awareness, facilitate early self-assessment and better connect patients with treatment, while also allowing the company to identify and reach potential patients through social media data, and recommend consultation platforms for treatment.

Building CoEs to address medication listing, prescription continuity and HCP education challenges

The traditional Tier 3 hospital-centric focus model and uneven distribution of public health resources in China, particularly in rural and less developed areas, poses challenges in renewing prescriptions and following up on specialised diseases. In response to these challenges, a pharmaceutical company is collaborating with the government to create the Centres of Excellence (CoE). The CoEs work in tandem with a range of hospitals, including Tier 3, Tier 2 and Tier 1 hospitals, as well as community health centres (CHCs). The primary objective of these CoEs is to tackle issues such as medication listing restrictions, enhance doctor training programmes and improve patient access to prescriptions and specialised disease treatment. By doing so, this initiative not only benefits patients by providing more accessible and comprehensive healthcare solutions but also aids pharmaceutical companies in expanding their patient base and sales through improved disease management beyond Tier 3 hospitals.

Further explanation:

  • In China, tier 3 hospital is also called tertiary hospital, which is a comprehensive hospital at the city, provincial or national level with a bed capacity exceeding 500.
  • A tier 2 hospital is also called secondary hospital, which is one that tends to be affiliated with a medium-sized city, county or district and contains more than 100 beds, but less than 500.
  • A tier 1 hospital is also called primary hospital, which is typically a township hospital that contains less than 100 beds. They are tasked with providing preventive care, minimal health care and rehabilitation services.

Digital solution for improvement on disease management

To address challenges with a cardiovascular drug – lack of brand recognition, medication compliance and retaining patients – a pharmaceutical giant partnered with an IT firm to create a ‘smart pill box’. Leveraging WeChat, the box offers QR scans for reminders, professional disease information, online doctor consultations and direct online drug purchases. This innovation helps to boost patient engagement, adherence and continuous care optimisation by collecting data on individual preferences and medication habits.

How will companies prepare themselves?

Looking ahead, we suggest a multifaceted approach for healthcare stakeholders. An omni-channel strategy is crucial, blending various communication and engagement channels to meet HCPs and patients where they are. Leveraging AI and data analytics will enable personalised care and predictive health insights. Additionally, a strong emphasis is placed on collaboration – across industry borders and traditional silos – to innovate and drive meaningful change.

In this rapidly evolving era, the core of healthcare – the well-being of patients and the commitment of healthcare professionals – remains unchanged. The path forward, while intricate, offers abundant opportunities for those prepared to adapt and innovatively pursue new avenues, always with patient care as their primary focus. This perspective is particularly relevant for European and US pharmaceutical companies eyeing the Chinese market, underscoring the importance of staying agile and patient-centric in their approach.

To sum up

Engage with us in conversation on these transformative trends and strategies. Share your insights, experiences and visions for the future of healthcare in China and beyond. Feel free to connect and discuss these evolving trends and how we can collaboratively shape the future of healthcare in China.

Contact us

Lingli He

Partner, Customer Transformation, PwC Switzerland

+41 58 792 20 90

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Jingyu Cai

Partner, Shanghai, Strategy& China

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Shuai Yuan

Senior Associate, Customer Transformation, PwC Switzerland

+41 78 735 44 34

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