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Respond rapidly and effectively from day one
As the world becomes more complex and connected, the threat of a corporate crisis grows. There are instances everywhere: a pandemic spreads worldwide, causing massive global business disruption and a public health disaster; a corruption scandal causes a corporate leader to step down; a data breach shakes customer confidence; quality issues trigger a widespread product recall. These are just a few examples among many. Organisations face challenges that present varying levels of severity. But handled poorly, even a seemingly minor shock has the potential to escalate into a crisis that threatens the viability of a business.
There are different types of crises, and they can arise anywhere, anytime, for a myriad of reasons. Usually triggered by significant internal or external factors, every crisis has the potential to:
- Cause enterprise-wide, multi-functional impacts
- Disrupt normal business operations
- Inflict reputational damage
Services and solutions
Crisis management
Each crisis is different, has different impacts and can advance rapidly or build and unfold over time. We support our clients through some of the most challenging situations when facing a crisis and also understand that for business leaders the impacts of a crisis can be felt months and even years after it has happened.
How we can help
- Preparing your team to be ready for when a crisis hits.
- Ensuring fact finding is rigorous, objective and fast.
- Enabling collaboration between parties.
- Communicating with stakeholders in ways that are authentic with your brand values.
- Learning from mistakes – and acting on those learnings.
Business continuity management and enterprise risk management
Organisations that integrate enterprise risk management (ERM) into their strategic planning efforts have found that business continuity management (BCM) enhances both their value creation objectives and their protection objectives. The confidence that comes from identifying and appropriately addressing interruption risks enables them to more boldly execute those strategic plans.
How we can help
- Identifying and responding to fast-approaching, high-impact interruption risks.
- Enhancing enterprise resiliency.
- Helping with responding and recovering from both unanticipated and anticipated business interruptions.
- Helping with identifying operational resiliency improvements to greatly enhance their ability to weather interruptions.
- Identifying, assessing and managing interruption risks that could serve to prevent achievement of their strategic objectives.
“Having the right information enables you to get to the heart of the matter quickly. Strong crisis responders understand, prioritise and address the crisis head on – building confidence with your stakeholders and taking control of the situation.”
In a nutshell
The effect of a corporate crisis can be catastrophic – to brands, people and the bottom line.
Even more than standard incidents, crises require specific efforts because of their ability to quickly and permanently disrupt your business. A company’s finance, IT, operations, legal and other core functions can be simultaneously affected by a complex crisis. Whatever occurs, ‘business as usual’ becomes a thing of the past.
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