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Focus on the business end of finance transformation
Your service delivery model is key to the transformation of your finance function. It defines where and how services will be delivered, which means it can crucially influence cost, quality, efficiency and compliance – and thus the ultimate relevance of finance to the business as a whole.
A robust, digital service delivery model will take CFOs closer to their goal: taking care of routine transactions efficiently to free up finance talent to focus on value-oriented tasks.
Choose the right service delivery model and develop it on an ongoing basis, and you’ll see valuable business outcomes:
- Greater focus on critical business issues and less process complexity for business partners and management
- Improved business process quality, transparency and compliance, minimising risks inherent in business processes and achieve better decisionmaking
- Reduced overhead costs through labour arbitrage and economies of scale and/or scope
- A more agile and scalable organisation to support business growth
- Ability to centrally drive and influence digital and strategic transformation initiatives thanks to the size and operational coverage of the global business services infrastructure
Five key challenges for CFOs in terms of its service delivery model
Systematically address these five service delivery model challenges, and you’re well on your way to transforming the finance function.
Rapid progression towards maturity
Transforming into a GBS is an intensive and demanding process which requires the right focus and attitude to drive functional excellence and continuous realisation of benefits
Exploring the right sourcing models
The right model will allow Finance to focus on business partnering while having a cost efficient and flexible platform in place for transactional finance
Changing stakeholder expectations
Consumers of Finance services see changes in the way services are delivered in their personal lives – they expect the same in their business interactions
Fundamental change in skills
With the evolution to a digital Finance service delivery model, profiles are required that differ from the traditional Finance transaction processing roles within the GBS
Unlocking value beyond labour arbitrage and work centralisation
Driven by growing competitive pressure, Finance needs to rethink its organisational structure with the overall aim of realising the shared service centre’s full potential
Prepared for the challenges?
- How do you intend to manage your journey towards a fully integrated service delivery model?
- Which sourcing model best supports your overall business strategy?
- How can you create a unique experience for finance service consumers?
- Do you have the right profiles in place to navigate through the digital environment?
- How can further efficiencies be achieved in a shared services and outsourcing environment?
Want to learn more?
Download the report and talk to our experts for more insights into Finance Transformation
By signing up below you will receive our Service Delivery Model report.
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There’s a new paradigm emerging in finance service delivery models: CFOs are realising that automating work may be less risky and more cost-efficient than shifting it offshore, and that nearshore locations are often more appropriate for judgement-intensive processes.
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Contact us
Partner, Finance & Technology Consulting, PwC Switzerland
Tel: +41 58 792 69 18
