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Is your organisation ready to tackle unforeseen changes?
Organisations are experiencing an era of unprecedented change. An ever-transforming technology landscape and shifts in workforce demographics, expectations, and skills, only begin to cover the breadth of change organisations face.
The key here is how organisations tackle these changes. Those that put their people at the heart of change are measurably more likely to deliver successful outcomes.
Solid strategies, processes and technology alone cannot be relied upon to deliver results. It takes people to accept, adopt, drive, and sustain a change to truly realise its desired tangible impacts.
How do we accompany you?
Our change management & communications experts will help you navigate change with confidence and deliver on your strategic ambitions. Guided by tried and tested methodologies, tools, and industry best practices, we tailor our services and activate the people side of change to meet your specific change needs and objectives.
With our strong track record of driving hands-on and technology enabled change management projects across the Swiss market – we bring your employees along your transformation journey by tailoring the material to your stakeholder groups.
Interested to know what our work concretely looks like?
What can we offer?
- Change vision and accompanying communication: There’s nothing more effective than presenting a meaningful, persuasive case for change right from the start. We help you create a clear vision and effectively communicate the urgency of this change, ensuring it resonates and inspires action across your organisation.
- Stakeholder analysis: We systematically identify all relevant stakeholder groups and develop targeted strategies to ensure successful implementation at every level.
- Strategic concepts: Drawing on experience, analysis, and strategic expertise, we design customised concepts with precise action plans tailored to fit your organisation seamlessly.
- Engagement: With a compelling change story, narrative-driven communication, knowledge transfer, and effective onboarding, we empower your workforce and inspire them to actively support the change.
- Leadership skills: Managers play a crucial role in driving change. We cultivate the required leadership skills to sustainably champion and support the transformation.
- Personas and journey maps: We develop individual personas and detailed journey maps for key target groups to implement focused and sustainable change initiatives effectively.
- Change community: With extensive experience in building robust change agent networks for large-scale programmes, we engage all levels of your organisation to drive change authentically and effectively.
What is our approach?
At PwC we have developed the NextGen change approach, leveraging years of experience in change management and working together with our clients. Agility and innovation are at the forefront and characterise our methodology. With this focus, we employ a unique set of approaches tailored to the specific challenges of your organisation. This sensitivity enables us to effectively address obstacles and guide teams, departments, companies, and institutions through transformative change that has a lasting impact.
Together with our clients we will co-create strategies based on a dynamic and iterative approach to align & mobilise and engage & enable our clients through the change efforts. Empowered stakeholders can then sustain business value and help evolve and accelerate the pace of change.
During the change, we emphasise three key pillars powered by ten capabilities that is tailored to the needs of our clients for successfully delivering transformational change:
Leader & citizen activation
Identifying and engaging the right stakeholders early to create a common vision for the project and define the tone at the top is crucial to inspire and energise the organisation. Additionally, building change capability and defining ways of working as well as developing a motivated and engaged network of influencers adds value to the change process.
Personalised experiences
Even major change projects are about each individual. We engage people through a clear communication strategy tailored to specific audiences, delivering coherent core messages. By incorporating creative ideas, we aim to inspire and create lasting momentum. This approach helps prevent change fatigue, resistance, and other common defensive attitudes.
Essential skills & behaviours
Developing the right set of skills, behaviours and ways of working is important for the success of every change. Understanding the stakeholder group’s existing capabilities and their learning needs is key for tailoring enticing learning opportunities. Through customised learning paths and fostering internal knowledge transfer, we help you build an attractive, resilient and future-ready team.
Your benefits
- A strategic approach to change management, coupled with professional support ensures consistently high-quality execution across all change initiatives.
- Focus on the engagement of the people involved and their mobilisation, ongoing coordination, management of divergent needs, expectation management, clarity and transparency.
- Out-of-the-box perspectives, inspiring industry insights, benchmarks from similar organisations and acting as an objective party to engage and inform stakeholders often prove to be the key to success.
- Positive change experiences leave a lasting impact. Through our work, we establish an internal change capability within your organisation to tackle changes sustainably going forward.
Client example: How we have tackled changes and enablement challenges
With this following client example, we showcase how we were able to support a global pharma company in Switzerland. The overall goal of the organisation was to improve the patient experience world-wide, by offering patient supporters and doctors’ access to new advanced analytics solutions that generate customer insights.
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